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Tesla shows proactive approach to passengers’ safety after Model 3 accident

[Credit: model3man/YouTube]

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Vancouver resident Peter Levey and his wife waited more than two years for their Long Range RWD Tesla Model 3. As part of their celebration for the new electric car, the couple embarked on what was supposed to be a multi-day road trip heading south to San Diego and back. Levey notes that the trip was two years in the making, and he and his wife were looking forward to it.

The first days of the road trip were everything that Peter and his spouse expected, plus more. On the first day of the trip, the couple headed to Portland, clocking in 322.3 miles on the road but only using 68 kWh of their vehicle’s 75 kWh battery, even with the A/C on during the entire trip. Unfortunately for Peter, the trip was unceremoniously cut short when a 4-door Dodge slammed into the back of their Model 3 at the intersection of Coastal Hwy 101 and Matlock Way in Oregon. The impact was notable, causing the Model 3 to get shoved 15-20 ft forward.

Authorities later informed Peter that the Dodge was likely traveling more than 40 mph when it collided with the electric sedan. The gas-powered car was significantly damaged, completely smashing its front end. Its hood was also bent at an inverted V, and its radiator was hanging out. The Model 3 showed far less damage. Multiple panels were dented, but apart from a couple of broken lights at the rear, the structural integrity of the vehicle was not compromised in any way.  Peter noted in a video of the incident he uploaded on his model3man YouTube channel that even the contents of the Model 3’s trunk were unharmed by the collision.

Similar to other stories of Teslas involved in accidents, Peter’s Model 3 protected him and his wife well. They both escaped injury, and they were able to walk away from the crash without any problems. Inasmuch as this is impressive, Peter notes that what really struck him was how Tesla proactively reached out to him after the accident. For Peter, it was this approach to safety that truly made him believe how serious the company is about improving its cars and keeping its passengers secure.

“I have to say two things, and they are both about Tesla, the company, and their response to us. About a minute and a half to two minutes after the time of impact, my cellphone rang, and I looked at it, and I didn’t recognize the number — it was a 1-877. It turned out to be Tesla Roadside Assistance, and their first question was ‘Our computers show that you suffered a major impact. Are you guys okay? Were you in an accident?’ and I cannot tell you how comforting that was.

“It was just amazing. There we were — we felt alone, we felt isolated, we didn’t feel like talking to the guy behind us for obvious reasons, and there comes a call, and it’s from your car company. So we were incredibly impressed by that. And later in the afternoon, and later in the evening, Tesla Roadside Assistance worked diligently with us to try and get the car into Towing Mode, to give us everything we could try. It was most impressive.”

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Tesla Roadside Assistance’s proactive response to the accident is just half of the story. A day after, Peter received yet another call from Tesla. This time, the call was from Tesla’s head of safety engineering, who asked if he and his wife were doing alright, and if he had any suggestions on how to improve the Model 3’s safety systems even more.

“The next day, when I got home from Vancouver, I got another call from the head of safety engineering, and he wanted to find out how we were. He also wanted to find out ‘What can we do to make this car safer? What can we do to give an even greater measure of safety to the occupants?’ and that was mind-blowing. I’ve never had that from any car company, and I understand why people now say the Tesla Model S, Model X, and Model 3 are the safest cars on the road.”  

Damages incurred by Peter Levey’s Tesla Model 3 after a rear-end collision. [Credit: model3man/YouTube]

Peter’s Model 3, whom he christened as “Red Dragon,” is currently in a Tesla-approved body shop to see if the vehicle could still be repaired. In a phone conversation with Teslarati, Peter stated that he hopes the wait for his vehicle’s repair (if it is indeed repairable) would not be too long. But even if it does take some time, he lightheartedly noted that he has a considerable amount of experience when it comes to waiting for his Model 3. Ultimately, Peter stated that he is sharing his experience not only to highlight the safety of Tesla’s vehicles. It is also about iterating how Tesla’s proactive response to its customers makes them a unique company that is both innovative and still incredibly emphatic.

“That kind of response inspires confidence among customers. They don’t abandon them when accidents happen,” he said.

Just like the Model S and Model X, the Model 3’s all-electric design does not feature a front-mounted gas-powered engine and a rear-mounted gas tank, which are found on conventional gasoline vehicles. The absence of the engine and gas tank acts as an extra large crumple zone that is capable of absorbing energy during high-speed collisions for. Apart from the ultra-high-strength steel and aluminum used for Model 3’s body structure, its floor-mounted battery pack provides further structural rigidity to the electric car. Earlier this year, the Model 3 was given a “Superior” front crash avoidance rating by the Insurance Institute for Highway Safety, which also praised the vehicle for its Forward Collision Warning and auto brake system.

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Watch Peter’s YouTube video of his Model 3’s accident below.

Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Lifestyle

Tesla Cybercab and Robotaxi’s real advantage won’t be the ride service

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Concept art of a Tesla Cybercab in Las Vegas Strip as rendered via Grok

For a century, the car has asked the same thing of its owner, which is basically to pay attention. Even the best ride-hailing app like Uber or Lyft only moved the problem into someone else’s hands. You stopped driving, but you still sat in a stranger’s car, while half listening, and wondering whether to take a phone call in the car without being rude. The Cybercab has no wheel, no pedals and no driver. With Grok @bot now live inside it, it becomes something else entirely, and I think that matters more than the fleet count that everyone is tracking.

Grok @bot is an agent, not a voice assistant. A rider signs in once, and from then on can say what they need and watch it happen. Order dinner from a favorite restaurant. Fill the grocery cart. Move money, answer email, adjust a calendar, push a work project forward. Tesla engineer Yun-Ta Tsai confirmed it is enabled across every Cybercab and the rest of the Model Y fleet, and Tesla’s own pitch is that Full Self-Driving handles the commute while Grok handles the errands.

Think about what that does to a thirty minute ride. Uber sells you a trip, while Waymo sells you the same trip in a more private setting. Tesla is selling the thirty minutes themselves, returned to you with an assistant attached. Errands that used to eat a Saturday get done between pickup and drop off. The ride stops being dead time between two places and becomes a place of its own.

Tesla integrates Grok Bot into its vehicles for the ultimate personal assistant

Best of all, your Bots follow you into any Cybercab, and presumably your own Tesla, then logs you out automatically when you step out. Anyone can bolt a chatbot onto a screen, but much harder to own the vehicle, the autonomy stack and the assistant at once. It also quietly ties SpaceX’s Super Intelligence business to Tesla’s fleet, after Tesla converted its xAI stake into SpaceX equity. The relationship between those two companies is getting harder to describe as separate.

This is also where the hard questions start, because an agent that can spend your money in a vehicle other people also ride in needs some answers. How does it handle a voice it shouldn’t trust? What gets recorded, who can see it, and for how long? What happens when a rider leaves halfway through a task?

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If Tesla gets those answers right, the scoreboard changes. We have been counting Cybercabs and wait times. The more telling number may be what riders accomplish per trip. That is data almost no one else will ever have, and it is the real reason to watch Grok @bot.

What do you think? Leave me a comment.

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Lifestyle

Tesla’s mirrorless Cybercab will give riders a visibility upgrade

Tesla engineer confirms Cybercab update letting riders pull up rear and repeater cameras on demand.

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Tesla Cybercab camera visibility for passengers (Credit: Dan Burkland via X)
Tesla Cybercab camera visibility for passengers (Credit: Dan Burkland via X)

Tesla is working on a Cybercab update that would let passengers pull up the vehicle’s rear and side cameras on demand, and the request came straight from a rider.

The exchange played out on X late Friday. Cybercab rider Dan Burkland shared photos of the two-seater’s cabin screen after an evening ride, praised the UI team’s work, and left one request: let riders open the rear and repeater cameras whenever they want, “especially for peace of mind.” Tesla UI software engineer Evan (@CarCoder) answered with two words: “In development.”

The idea fits a pattern Teslarati has tracked since public rides began. Days after paid Cybercab service opened in Austin, Tesla sent riders a survey that asked them to rate the touchscreen, the app and the cabin, and to pick the features they wanted most. We reported on that survey in September, and a camera view is the kind of small software change Tesla can push quickly if riders keep asking.

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It also speaks to something unique about the vehicle. With no steering wheel, no pedals and no driver, passengers have no mirror to check and no way to see behind them. The hardware is clearly built for camera awareness, from the repeater cameras to the rear camera. Letting a passenger look through those same cameras would give a nervous first time rider a way to confirm what is around the car.

The timing matters because the fleet is growing fast. Tesla’s Robotaxi account said on Saturday that more than 300 Cybercabs are now serving Austin, an eightfold increase in 30 days, and Tesla AI chief Ashok Elluswamy named Dallas as the next city. More cars and more cities mean more people riding in a driverless vehicle for the first time, which is exactly when small trust features carry weight.

For now, the feature is confirmed only as in development. If Tesla follows its usual pattern with Cybercab software, riders could see it appear in a point release without any announcement, and Teslarati will watch for it.

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Elon Musk

Elon Musk’s surprise addition to the X Takeover lineup has fans talking

Elon Musk will join Saturday’s X Takeover at Giga Texas for a live virtual interview.

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Credit: Tesla Owners Silicon Valley
Credit: Tesla Owners Silicon Valley

Elon Musk will join X Takeover at Giga Texas on Saturday for a live virtual interview, according to Sawyer Merritt, who shared the news late Thursday. Musk will not be on stage in Austin. The conversation is set to stream for free on the @teslaownersSV account on X.

Organizers had kept expectations in check. In a September update, Tesla Owners Silicon Valley said Musk had appeared at the event twice before but was not promising a third appearance, even as fans hoped he would walk the Giga Texas grounds in person. A virtual spot matches 2024, when Musk gave a surprise interview of about an hour to the crowd in San Luis Obispo, as Teslarati reported at the time.

This year’s edition is a first in several ways. It is the first X Takeover held outside California and the first at a Tesla facility, with tickets selling out in eight days. Tesla provides the venue, but the event is produced independently by Tesla Owners Silicon Valley. The main event runs from 10 a.m. to 6 p.m. CT, followed by a drone and light show at 9 p.m. Maye Musk is the keynote speaker, Franz von Holzhausen is set for a virtual keynote, and Nicki Minaj is the special guest. Joe Tegtmeyer, whose drone footage Teslarati used to track the Optimus factory steel frame at Giga Texas, is also on the speaker list.

Musk’s interview topics have not been revealed, but the backdrop is busy. Tesla doubled its Cybercab fleet in Austin in late September, and last week Musk explained why Robotaxi hours only moved from 10 p.m. to 11 p.m.. Merritt also reported Thursday that Texas DMV records now show 319 registered Cybercabs, up from 169. NHTSA’s deadline for Tesla’s sworn answers on Cybercab certification is October 30, and Tesla reports third quarter earnings on October 21.

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Fans who cannot make it to Austin can watch the livestream on X. Musk tends to say more in unscripted settings than he does in prepared remarks, which is the reason this one is worth having open on Saturday.

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