News

Tesla recalls charging adapters after two reports of plugs overheating

Tesla Motors, Inc. has voluntarily recalled approximately 7,000 charging adapters after two cases of melted plastic around the NEMA 14-30 charging plug adapter were reported. No damage besides the melted plastic around the plug was reported in either case, according to a blog post made by Tesla.

The company writes, “In November 2016, we learned about two customers whose NEMA 14-30 charging adapters overheated. These are the only two such incidents that we know of anywhere in the world and neither resulted in any injuries or property damage. However, out of an abundance of caution, we’re replacing NEMA 14-30, 10-30 and 6-50 adapters that were made years ago by our original supplier.”

Replacements will be shipped beginning in the next few weeks, and Tesla advises customers to avoid using the specific adapter in the meantime. As noted, the recall does not involve the Tesla Wall Connector, Universal Mobile Connector (UMC), or popular NEMA 14-50 or 5-15 adapters that come standard with each Model S and Model X vehicle via the UMC kit.

tesla-recall-charging-adapters

Tesla said it notified U.S. regulators of its voluntary recall today. This will be the first Tesla recall of an accessory. A year ago, the company voluntarily recalled seat belts on all Model S after one report of an improperly latched front seat belt. In April, Tesla voluntarily recalled fewer than 3,000 Model X SUVs over concerns of strength on the third-row seats.

Recalls are common in the U.S. automotive industry. The National Highway Transportation Safety Administration has calculated that over 50 million cars had recalls of some kind in the last year.

Tesla will also replace the NEMA 10-30 and 6-50 adapters, which have a similar design, even though there have not been any reported instances of overheating in that type of adapter. Those replacements will take about three months. Tesla says that customers can continue to use them in the meantime.

The recall involved a rarely used accessory item that is sold through the company’s online store. No international customers are affected.

We’ve provided the issued statement from Tesla

NEMA 14-30, 10-30, 6-50 Adapter Recall

Because safety is our top priority at Tesla, we want to inform you of an action we’re voluntarily taking to recall a small number of charging adapters.

This recall does not involve the Tesla Wall Connector, Universal Mobile Connector, NEMA 14-50 adapter, or NEMA 5-15 adapter that came standard with your Tesla and that most of our customers use for charging. It only involves NEMA 14-30, 10-30, and 6-50 adapters, which are sold separately as accessories and which are used by relatively few of our customers.

In November 2016, we learned about two customers whose NEMA 14-30 charging adapters overheated. These are the only two such incidents that we know of anywhere in the world and neither resulted in any injuries or property damage. However, out of an abundance of caution, we’re replacing NEMA 14-30, 10-30 and 6-50 adapters that were made years ago by our original supplier.

If you have one of these NEMA 14-30 adapters and regularly use it, you will receive a replacement from us within the next couple of weeks. If you do not regularly use it you will receive a replacement as soon as possible. Until then, we ask that you stop using your current adapter, and that you instead charge your car in a different way, such as with a Tesla Wall Connector or NEMA 14-50 adapter (if you have one), or by Supercharging.

Although there have been no incidents with NEMA 10-30 or 6-50 adapters, they have some common elements with the NEMA 14-30, so we will be replacing those as well. These replacements will take about three months to develop and manufacture. In the meantime, since none of these adapters has ever overheated, you can continue to use them if you do not have another way to charge your car.

If you need additional assistance, you can also contact us by phone at 877-798-3752 or by email at ServiceHelpNA@teslamotors.com.

How to determine if your adapter is affected by the recall
Your adapter will likely be included in the recall if you purchased it more than six months ago. To check, compare the part number on the prong side of the adapter to the table below. If you find a match, your adapter will be replaced.

Recalled AdapterPart Number
NEMA 6-501016021-00-A
NEMA 6-501016021-00-B
NEMA 10-301016174-00-B
NEMA 14-301018243-00-A
NEMA 14-301018243-00-B

The latest version of the NEMA 14-30 adapter does not need to be replaced. They have part number 1018243-00-C and have a gray plastic cap (on the right in the photo), rather than a black plastic cap (on the left in the photo).

tesla-nema-14-30-adapter

Are any of the standard equipment adapters affected?
No, only 14-30, 10-30 or 6-50 accessory adapters purchased separately are impacted by this recall. The 14-50 and 5-15 adapters included with your Tesla are not affected.

When will I receive my replacement adapter?
Replacement 14-30 adapters for those who regularly use them will be shipped to the address we have on file within the next couple weeks. Replacement 10-30 and 6-50 adapters will be shipped to the address we have on file in about three months. Please verify your address by signing in to your account.

May I exchange my adapter at a store or service center?
Replacement adapters will be mailed to your home. We will not carry replacement adapters in our stores and service centers until after the recall is complete.

Are the adapters made by Tesla?
The adapters were designed by Tesla and produced by a supplier.

What will Tesla do with the old adapters?
Tesla will recycle materials from the returned adapters.

Interested in solar? Get a solar cost estimate and find out how much a solar system would cost for your home or business.

Comments
To Top