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Tesla “Loaner Wheels” program and Tire Hazard Protection saved the day

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This winter Los Angeles has received an enormous amount of rainfall, sorely needed, as the Governor comes close to finally declaring the drought “finished.” One negative effect of the large rainfall is the huge number of potholes that now need fixing across the Los Angeles basin.

My Flat Tire

On January 25, 2017, I experienced the issue first hand: on the way back home from Montebello, CA, I hit a pothole that was about 1.5 feet wide and 5 inches deep. The “thump” noise sounded enormous when my left rear tire hit the pothole. My tire immediately went flat. The onboard alert immediately told me that I had to stop. I had hit a double whammy: the pothole and a large nail. I was quite fortunate that a Shell station was near where I found enough space to park safely.

Tire Damage due to pothole

Next I called the Tesla Roadside Assistance toll free number 877-79-TESLA. This service is available during the first 4 years or 50,000 miles, whichever occurs first for vehicles covered by the New or Pre-Owned Vehicle Limited Warranty at the time of the occurrence.

In all markets, Tesla will arrange for your vehicle to be transported to the nearest Tesla Service Center. Tesla will cover up to 50 miles for a trained tow provider to assist you with a flat tire.

Notice that wheel and tire damage is not covered by the New or Pre-Owned Vehicle Limited Warranty.

In some markets, and that includes the Los Angeles area, Tesla has contracted with trained tow providers that carry a limited number of loaner wheels to quickly exchange for the damaged wheel so one can continue his or her journey.

After about 5 minutes of muzak, I was finally connected with a Tesla Roadside Assistance representative that immediately offered me the “loaner wheel” service. After about a 45-minute wait, a small van showed up, which had inside an entire set of all available tires for Tesla Model S and X, all mounted on wheels. My flat tire was a MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21. The tow provider took no more than 15 minutes to do the tire and wheel swap, and put the damaged tire, still mounted on my 21” Turbine grey wheels, inside a large plastic bag and then in my trunk. In less than an hour I was back on the road.

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The tow provider told me that he was also servicing Mercedes, Lexus and other luxury cars, but Tesla was the only one providing the loaner wheels.

My next steps were to simply arrange with my local Tesla Service Center a good time to drop in within a few days to exchange the loaner wheel for a new original wheel. I e-mailed my service center in Torrance, CA that I already had purchased a new replacement tire and was able to get an appointment for the next day at the opening time of the center.

Looking at several messages in the official Tesla forum, the “loaner wheel” service is not available in all markets, so you may want to call your local Tesla Service Center and inquire if your area is covered by the program.

TIRE RACK

In case of a flat tire, if you have not purchased a tire yourself, Tesla will sell you the tire at the time you get you flat tire replaced. There are two issues with that transaction. First, Tesla will sell you the tire at a relatively high price ($440 in the case of the MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21 that I needed replaced), but more importantly tires purchased from a Tesla Service Center do not come with any “hazard warranty”, just the basic OEM warranty (from Michelin in this instance) that does not cover any type of road hazards.

When I purchased my Tesla Model S P90D I wanted to have at least one spare tire ready for each of my staggered tires and I found tirerack.com to offer OEM tires for all Tesla models at discounted prices, and provided “Tire Road Hazard protection”.

For example the MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21 that I needed to replace is available from TIRE RACK for $344, a 22% discount on Tesla’s price.

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Michelin Pilot Sport PS2 “staggered” tires

According to TIRE RACK (emphasis added), “road hazard damage is damage that occurs when a tire fails as a result of a puncture, bruise or impact break incurred during the course of normal driving on a maintained road. Nails, glass and potholes are the most common examples of road hazards. These types of road hazards are not typically covered under tire manufacturers’ warranties.”

During the year that I owned my Tesla Model S, I had experienced a flat from both nails and potholes, and this time I was going to test the TIRE RACK program.

I called TIRE RACK prior to my visit to the Tesla Service Center and was told that:

  • Tires are covered for 24 months from the date of purchase or until 2/32″ or less of tread remains, whichever occurs first;
  • Repairs are reimbursed up to $25 per tire per occurrence;
  • During the 24 month benefit period, I would be reimbursed for 100% of the original cost of the tire covered by the Tire Road Hazard Protection, if the tire could not be repaired;
  • To demonstrate that the tire could not be repaired, I could either send pictures or alternatively have the Tesla Service center call them with the details. In the first case, TIRE RACK could ask to have the tire returned to them, at their expense;
  • I would have to first purchase a replacement tire from TIRE RACK and/or pay for the repair.

Since I always wanted to keep a spare around, I went ahead and purchased a new tire from TIRE RACK.

I then went to the Tesla Service Center, where they took back the wheel loaner, and for $50 installed my replacement Michelin tire. They also called TIRE RACK and confirmed that my tire could not be repaired. Incidentally, I was told at the Tesla Service Center that when the “loaner wheel” program was started, waiting times used to be in 2-3 hours range, which made quite a few Tesla owners upset, but lately the wait time was less than an hour and comparable to the wait time when using AAA roadside service.

TIRE RACK accepted my claim and sent me a check for the full price of the original tire plus shipping.

In the end my whole experience of having a flat tire was the best I ever had in probably 40+ years of driving. Between the Tesla “wheel loaner” and the TIRE RACK “Road Hazard Protection,” I had spent just about 2 hours of my life on the issue and no money at all. Not a bad deal.

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Elon Musk

Tesla primes Cybercabs for 4K streaming and high bandwidth gaming with Starlink integration

Tesla is now shipping Cybercabs from Giga Texas with Starlink hardware built in as standard.

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tesla cybercab with no manual controls showing a movie with two employees inside

Tesla’s Cybercabs are now leaving Gigafactory Texas with Starlink hardware on the rear hatch in significant numbers, according to drone footage captured Tuesday by longtime Austin drone observer Joe Tegtmeyer. Production at the factory ramped back up after the Labor Day weekend, and his flyover of the outbound lot showed rows of gold Cybercabs alongside Model Y Long Wheelbase units, many carrying the satellite module for the first time as standard equipment rather than a one off retrofit.

Tesla first showed Starlink built into an actual Cybercab on August 10, when the Robotaxi account posted images of a single gold unit with the antenna integrated into the roofline above the taillights and called it the first Cybercab with Starlink integration. That followed a July reveal where Tesla and Starlink jointly posted a cutaway diagram of the antenna placement without a working vehicle to back it up. Ashok Elluswamy, Tesla’s VP of AI software, said at the time that the connection isn’t required for the car to drive itself. It exists mainly for navigation, customer service and keeping tabs on the fleet.

Musk has made a different case in public. During Tesla’s Q2 earnings call, he said the company can’t afford robotaxis stranded in what he called “Bermuda Triangles of lack of cellular connectivity,” and he separately claimed on X that Starlink will eventually reach every Tesla built, calling it the only way to deliver high bandwidth to billions of vehicles. He has also pitched the antenna as an entertainment upgrade, telling riders they would be able to stream 4K video or play games during a trip.

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The rollout has moved fast since. Robotaxi service opened to the public in Austin on September 3, and Cybercabs had already been spotted with Starlink hardware in Houston and near Miami International Airport in the weeks before Tuesday’s factory footage showed the module shipping at volume rather than on scattered test units. Whether the satellite link earns its keep is still an open question. Tesla’s unsupervised service currently runs in dense metro geofences in Texas and Florida, markets where cellular coverage is already strong, which is not where the rural dead zones Musk describes tend to show up.

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Lifestyle

Tesla Cybertruck targets job site crews with new Tailgate Utility Track and Bed Gear Box accessory

Tesla launched a $350 tailgate track and a $985 lockable Bed Gear Box for Cybertruck.

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Tesla Cybertruck construction site

Tesla’s Cybertruck team added two more items to the Tesla Shop, targeting job site crews and owners who use the truck bed for actual work rather than just showing it off. The official Cybertruck X account posted the Tailgate Utility Track and the Bed Gear Box within minutes of each other, part of a five item batch that also included a reflective jacket, a spray paint hat and an updated reflective tee.

The Tailgate Utility Track runs $350 and turns the folded down tailgate into another mounting surface. It’s a single aluminum track with a T-slot for sliding accessories and two L-track attachment points, plus two load stops included in the box. The pitch is straightforward: strap down oversized cargo, like lumber or a cooler, that hangs off the back of the bed without it sliding out mid-drive. It bolts onto the existing tailgate and works on every Cybertruck trim.

The Bed Gear Box costs $985 and is a different kind of accessory. It’s a lockable aluminum storage box, 55.78 inches long, 19.8 inches wide and 7.79 inches tall, that mounts to the bed’s L-track rails and comes with two internal bins for smaller items. According to Tesla, at just over 57 pounds empty, it’s meant to stay in place rather than come in and out with each trip, giving owners a factory-fit alternative to loose totes for tools, recovery gear or emergency supplies. Tesla’s listing notes that Long Range and Dual Motor AWD Cybertrucks need the L-Tracks accessory installed separately before the Gear Box will mount, since L-tracks come standard only on certain configurations.

Tesla Cybertruck bed gear box accessory

Tesla Cybertruck bed gear box accessory

Both accessories lean on the idea Tesla has been building toward since Elon Musk first described the Cybertruck’s third-party attachment strategy at the 2023 shareholder meeting, when he said the truck would ship with mounting points so outside companies, and Tesla itself, could keep adding gear without redesigning the bed. That’s the same L-track backbone underneath the tailgate shield and jumpseats Tesla launched last year, and the off-road armor package that arrived through the same X account in 2025.

Owners looking to round out the rest of the L-track ecosystem, cargo dividers, MOLLE panels, bed racks and similar gear, can find a wider range of options through our Cybertruck accessories collection.

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Elon Musk says he knows how to save Earth for a billion years

Elon Musk says sentient AI satellites launched from the Moon could keep Earth livable forever.

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Elon Musk spent part of his weekend describing a plan to keep the planet livable for roughly a billion years, and it starts with satellites that can think for themselves.

In a post on X, Musk argued that swapping fossil fuels for solar and wind power will not be enough to protect humanity from what he called extremely severe extinction events, the kind that occur roughly every 100 million years. His fix is what he called sentient satellites, or solar-powered satellites, controlled by AI, that would sit in a fixed spot between Earth and the Sun after being launched off the Moon using a giant electromagnetic catapult instead of rockets.

The satellites’ onboard AI would make continuous, small adjustments rather than waiting on human instructions. The mass driver is Musk’s proposed way of getting the raw material there cheaply by using an electromagnetic launch track built on the Moon, where lower gravity and no atmosphere make it far easier to fling cargo into space than it is from Earth.

Musk shared a Grok generated estimate suggesting roughly 5 percent of Florida’s land, or about 1.68 million acres, could face regular flooding by 2070 under a high sea level rise scenario, and said humanity has about 50 years to act before coastal living looks very different than it does today.

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This is not the first time Musk has floated the idea. He raised a similar concept in November, describing a solar powered AI satellite constellation that could make tiny adjustments to incoming sunlight to fine tune Earth’s temperature. Musk has also tied planetary risk to his broader vision at SpaceX, where his compensation package is explicitly linked to establishing a self-sustaining Mars colony, one he has described as an insurance policy against the kind of extinction event he referenced this weekend, and where he has said humans could set foot within five to seven years.

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