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Tesla Model S Plaid totaled by Service Center employee, leaving owner without answers

Credit: Teslarati

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Update 9/9/22 12:32 P.M. EST: Jeff contacted me personally and told me Tesla has officially shipped a Model S Plaid identical to his now-totaled vehicle. “I just got a call from Tesla, a clone of my Model S Plaid is on the truck heading for Texas as I text you today.”

A $155,000 Tesla Model S Plaid was totaled several days after the owner dropped the vehicle off for a Service appointment. Now, the owner is attempting to find answers.

After dropping his Model S Plaid with only a few thousand miles off at the Plano, Texas Tesla Service Center on Wednesday, August 24, owner Jeff said he received a call on Tuesday, August 30, from an employee. “We have some bad news,” Jeff heard over the phone. “Your car was totaled.”

“I thought it was a joke,” Jeff told Teslarati in an interview. “I found out very soon it was not a joke.”

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After arriving at the Service Center the next day, on Wednesday, August 31, Jeff found his black Model S Plaid in the parking lot. The rear passenger door smashed in, and visibility into the vehicle was limited due to many airbags in the car being deployed. The vehicle had been t-boned by another car traveling just two blocks from the Service Center, located at 5800 Democracy Drive in Plano. The repair had already been completed and an employee was driving the vehicle around to ensure it was completed properly.

 

However, the driver of the Model S Plaid, a 31-year-old employee of the Plano Service Center, failed to yield the right of way at a stop sign and was hit by another car. The Model S Plaid was totaled in the accident.

Initially, Jeff was interested in receiving a new car, of course, and there happened to be an exact match of what his Plaid Model S once was at another showroom in the State. He was offered that vehicle on Wednesday, but by Thursday, that had changed. Tesla said they would likely go through insurance, meaning it would take nearly three weeks to get Jeff his vehicle.

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The Legalities of the Situation

Teslarati spoke to insurance experts and liability attorneys, who told us the situation in which the vehicle was totaled and determining liability is what truly matters. The fact that this is a customer’s car and an employee crashed it is irrelevant until liability is determined.

We obtained the police report through the City of Plano, which revealed the employee at the Tesla Service Center was at fault. Jeff also told us that when he spoke to the employee driving the vehicle at the time of the accident, they admitted that the accident was his fault.

The report states that the driver of the Model S was officially charged with Failure to Yield the Right of Way at a Stop Sign. The investigating officer describes the accident in the report:

UNIT 1 WAS STOPPED AT A STOP SIGN IN LANE 2 E/B DEMOCRACY DRIVE FOR PARKWOOD BLVD. UNIT 1 THEN PROCEEDED THROUGH THE INTERSECTION. UNIT 2 WAS N/B PARKWOOD BLVD IN THE RIGHT LANE. DUE TO UNIT 1 FAILING TO YIELD RIGHT OF WAY AT A STOP SIGN TO UNIT 2, THE FRONT END OF UNIT 2 STRUCK THE RIGHT BACK QUARTER OF UNIT 1.”

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tesla model s plaid crash service center

Illustration of the accident: Unit 1 is the Tesla Model S, while Unit 2 is the Audi A5. Unit 1 is the vehicle at fault, City of Plano officials told Teslarati. (Credit: Teslarati)

Credit: Teslarati

The report, obtained by Teslarati, shows there was a second occupant in the Tesla at the time of the crash. The driver is 33. The passenger is 31. Additionally, the Audi A5 that collided with the Tesla was being driven by a 62-year-old who was taken to Plano Presbyterian Hospital.

What’s Next

Tesla has been tight-lipped to Jeff, saying they would be in touch with him regarding the accident within the next three weeks. Tesla may have been attempting to determine liability as its employee who was driving the vehicle may not necessarily be responsible for the accident, especially considering he was t-boned while navigating through an intersection. However, the report filed by the investigating officer determined that the driver of the Tesla was at fault, and the fact that the employee also expressed to Jeff that the accident was his fault would eliminate Tesla’s need to determine this.

Jeff said Tesla has not offered a loaner or a formal replacement vehicle currently, which makes his situation much more complicated. Teslarati reported last month that Tesla had abolished its policy of offering loaners and Uber credits for some service appointments. However, Jeff’s vehicle is totaled, he is without a replacement, and the accident did not happen while he was driving the car, or even in possession of the Model S Plaid.

As of Tuesday, September 6, Tesla has yet to contact Jeff regarding the accident or any information on a replacement vehicle.

I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Cybertruck

Tesla Cybertruck gets long-awaited safety feature

Tesla has announced the rollout of its innovative anti-dooring protection feature to the Cybertruck via the 2026.8 software update.

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Credit: Tesla Asia | X

Tesla is rolling out a new and long-awaited feature to the Cybertruck all-electric pickup, and it is a safety addition geared toward pedestrian and cyclist safety, as well as accidents with other vehicles.

Tesla has announced the rollout of its innovative anti-dooring protection feature to the Cybertruck via the 2026.8 software update.

This safety enhancement uses the vehicle’s existing cameras to detect approaching cyclists, pedestrians, or vehicles in the blind spot while parked. Upon attempting to open a door, if a hazard is detected, the system activates: the blind spot indicator light flashes, an audible chime sounds, and the door will not open on the initial button press.

Drivers must wait briefly and press the button again to override, providing crucial seconds to avoid an accident.

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The feature, also known as Blind Spot Warning While Parked, comes standard on every new Model 3 and Model Y, and is now extending to the Cybertruck. Leveraging Tesla’s vision-based system without requiring new hardware, it represents a cost-effective software solution that builds on community suggestions dating back to 2018.

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This technology addresses the persistent danger of “dooring,” where a driver opens a car door into the path of a passing cyclist or pedestrian.

Tesla implemented this little-known feature to make its cars even safer

Dooring incidents are alarmingly common in urban environments.

According to Chicago data, in 2011 alone, there were 344 reported dooring crashes, accounting for approximately 20 percent of all bicycle crashes in the city, nearly one incident per day.

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While numbers have fluctuated (dropping to 11 percent in 2014 before rising again), dooring consistently represents 10-20 percent of bike-related crashes in major cities.

A national analysis of emergency department data estimates over 17,000 dooring-related injuries treated in the U.S. over a decade, with many involving fractures, contusions, and head trauma, particularly affecting upper extremities.

By automatically intervening, Tesla’s system not only protects vulnerable road users but also safeguards its owners from potential liability and enhances overall road safety.

As cities promote cycling for sustainable transport, features like this demonstrate how advanced driver assistance and camera systems can evolve beyond highway driving to everyday urban scenarios.

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Enthusiastic responses on social media highlight appreciation for the proactive safety measure, with some calling for broader rollout to older models where hardware permits. Tesla continues to push the boundaries of vehicle safety through over-the-air updates, making its fleet smarter and safer over time.

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Elon Musk

Tesla Roadster is ‘sorcery and magic’ and might be worth the wait, Uber founder says

Perhaps the wait will be worth it, especially according to Uber founder Travis Kalanick, who recently teased the Roadster’s potential capabilities based on what he has heard from internal Tesla sources.

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tesla roadster
Credit: Praveen Joseph/Twitter

Tesla is planning to unveil the Roadster in late April after years of waiting. But the wait might be worth it, according to Travis Kalanick, the founder of Uber, who recently shed some light on his expectations for the all-electric supercar.

We all know the Roadster is supposed to have some serious capability. CEO Elon Musk has said on numerous occasions that the Roadster will be unlike anything else ever produced. It might go from 0-60 MPH in about a second, it might hover, it might have SpaceX cold gas thrusters.

However, the constant delays in the Roadster program and its unveiling event continue to send Tesla fans into confusion because they’re just not sure when, or if, they’ll ever see the finished product.

Perhaps the wait will be worth it, especially according to Uber founder Travis Kalanick, who recently teased the Roadster’s potential capabilities based on what he has heard from internal Tesla sources.

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Kalanick said on X:

Musk has said this vehicle is not going to be geared for safety, and that, “If safety is your number one goal, do not buy the Roadster.”

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There has been so much hype regarding the Roadster that it is hard to believe the company could not come through on some kind of crazy features for the vehicle.

Elon Musk just dropped a huge detail on the Tesla Roadster

However, the latest delay that Tesla put on the unveiling event is definitely eye-opening, especially considering it is the latest in a series of pushbacks the company has put on the vehicle for the past several years.

Tesla has made several jumps in the Roadster project over the past few months, as it has ramped up hiring for the vehicle and also applied for a patent for a new seat design.

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The car has been a back-burner project for Tesla, as it has been focusing primarily on autonomy and the rollout of Robotaxi and Cybercab. Additionally, its other vehicle projects, like the Model 3 and Model Y refreshes, took precedence.

Tesla still plans to unveil the Roadster next month, so we can hope the company can stick to this timeframe.

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Cybertruck

Elon Musk clarifies viral Tesla Cybertruck accident with driver logs

Musk has come out to say that the driver logs have already shown that the driver “disengaged Autopilot four seconds before crashing,” in a post on X.

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Credit: Fox Business | Hilliard Law Firm

Tesla CEO Elon Musk has clarified some details regarding the viral Tesla Cybertruck accident with company driver logs, which show various metrics at the time of an incident.

The logs have been used in the past to pull responsibility off of Tesla when the automaker’s Full Self-Driving (Supervised) or Autopilot platforms are blamed for a collision or accident. It appears this will be no different.

On Tuesday, a video of a Cybertruck crashing into an overpass barrier in August 2025 was shared by Fox Business in a story that reported a woman was suing the automaker for $1 million in a liability and negligence case.

In the suit, Justine Saint Amour said that, “Something terrifying happened, without warning, the vehicle attempted to drive straight off an overpass.” Her attorney, Bob Hilliard, said Amour “tried to take control, but crashed into the barrier and was seriously injured (mostly her shoulder, neck, and back).”

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The Tesla Model Y is leading China’s electric SUV segment by a wide margin

Tesla vehicle crashes are widely popular to report by mainstream media outlets because of the sensationalism of the event. Oftentimes, these outlets will include Tesla in the headline, especially because it will pique the interest of the masses, as most who read the story are waiting to see the claim that Autopilot or Full Self-Driving was the culprit of the accident.

However, Tesla has access to the logs of every vehicle in its fleet, which will show the various metrics, like whether either FSD or Autopilot was active, if the accelerator was pressed, the speed, and other important factors.

Musk has come out to say that the driver logs have already shown that the driver “disengaged Autopilot four seconds before crashing,” in a post on X.

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If the logs do show this, which Tesla will likely have to prove in court, the real question would be why did the Amour disengage the suite?

Tesla’s Full Self-Driving suite is still not fully autonomous, meaning the driver cannot pull attention away from the road and must be ready to take over the vehicle at all times.

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It will be interesting to see how this particular case pans out, especially considering the clip that was released by the law firm starts at about four seconds before the collision. Tesla logs have dispelled media reports in the past that have accused the company’s suite of being responsible for an accident, so there will be some major attention on what is proven in this particular case.

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